Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Make a booking or stay enquiry
• Enquire about weddings, celebrations, corporate events or other gatherings
• Contact us through our website
• Subscribe to our newsletter or updates
• Request information about our cottages, venues, restaurants, events or other services

This information may include:

• Full name
• Phone number
• Email address
• Booking or event-related information
• Date and requirements for your visit or event
• Any other information you choose to provide through our enquiry forms or communications

We may also collect limited technical information when you browse our website, such as browser type, device information, pages visited and general website usage data.

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and requests
• Process and coordinate bookings
• Understand your stay or event requirements
• Communicate with you regarding your enquiry, booking or visit
• Provide information about our services, spaces and events
• Improve our website, guest experience and services
• Send updates or newsletters where you have requested or subscribed to receive them
• Maintain website security and prevent misuse

We use your information only for legitimate business and service-related purposes.

3. Booking & Event Enquiries

When you enquire about a stay, wedding, celebration, corporate event or other gathering, the information you provide may be used by our team to understand your requirements and contact you regarding the enquiry.

We may retain relevant enquiry and booking information for customer service, coordination and business record purposes.

4. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and provide a better browsing experience.

Cookies may help us:

• Remember preferences
• Understand how visitors use our website
• Improve website performance
• Analyse website traffic and engagement

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Analytics & Third-Party Services

We may use third-party website, analytics, communication or technology services to help us operate and improve the website and our services.

Where such services are used, information may be processed according to the respective provider's privacy policies and applicable terms.

We do not sell your personal information for marketing purposes.

6. How We Protect Your Information

We take reasonable administrative, technical and organisational measures to protect the personal information submitted through our website against unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Sharing of Information

Kalawati Greens does not sell or rent your personal information to third parties.

We may share information where reasonably necessary to:

• Provide or coordinate a service you have requested
• Process or manage a booking or event
• Maintain and operate our website and business systems
• Comply with applicable legal or regulatory requirements
• Protect the rights, safety and security of Kalawati Greens, our guests or others

Any sharing will be limited to what is reasonably necessary for the relevant purpose.

8. Data Retention

We may retain your information for as long as reasonably necessary to fulfil the purpose for which it was collected, manage bookings and enquiries, maintain business records, provide customer support, or meet applicable legal and regulatory requirements.

9. External Links

Our website may contain links to external websites, social media platforms, maps, booking services or other third-party websites.

Kalawati Greens is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Children's Privacy

Our website and services are intended for general audiences. We do not knowingly request or collect personal information directly from children for independent marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

11. Your Privacy Choices

You may contact us if you would like to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Ask about the use of your information
• Withdraw from optional marketing communications
• Raise a concern regarding your personal information

We will review and respond to reasonable requests in accordance with applicable laws and our operational requirements.

12. Changes to This Privacy Policy

Kalawati Greens may update this Privacy Policy from time to time to reflect changes in our website, services, technology or applicable requirements.

Any updated version will be published on this page with the revised Last Updated date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way your information is handled, please contact us:

A Forest. A Retreat. A Celebration.